Frequently Asked Questions
Everything you need to know about ING Premium Sports Gear
What makes ING products 'Premium' compared to standard sports gear?
At ING, we prioritize professional-grade materials, ergonomic design, and rigorous durability testing to ensure our equipment stands up to high-intensity training and professional use.
How long does shipping take within Israel?
We offer expedited shipping across Israel. Standard delivery typically takes 3-5 business days, while express options are available for major metropolitan areas.
What is your return policy for sports equipment?
We offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return or exchange process.
Do you provide a warranty on your electronic fitness products?
Yes, all ING premium electronic equipment comes with a comprehensive 12-month manufacturer warranty covering defects in materials and workmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as popular digital payment methods like Bit and Apple Pay for a secure checkout experience.
Can I get professional advice on which gear is right for my fitness level?
Absolutely. Our team of fitness experts is available via WhatsApp or email to provide personalized recommendations based on your specific training goals and experience.